Charlotte Cosmetix

Welcome to Charlotte Cosmetix by EUJE! These Terms and Conditions ("Terms") govern your use of our website and the purchase of products through our online store. By accessing or using our site, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of the Website

By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian. You agree not to use the site for any unlawful or unauthorized purpose.

2. Product Information

We strive to display accurate descriptions and images of our products. However, we do not guarantee that the information is completely accurate, current, or error-free. Product availability and pricing are subject to change without notice.

3. Skin Sensitivities and Allergies

Please review all ingredients carefully before use. We are not responsible for any adverse reactions including, but not limited to, allergies or sensitivities. Always do a patch test before full use.

4. Orders and Payment

All prices are listed in [SGD] and include applicable taxes unless otherwise stated.We accept [VISA/MASTERCARD/PAYNOW/DEBIT].
Once your order is placed, you will receive a confirmation email. This does not guarantee acceptance. We reserve the right to cancel or refuse any order at our discretion.

5. Shipping and Delivery

We ship to Locally & Globally.
Shipping costs are calculated at checkout and vary depending
on location and shipping method.
Estimated delivery times are provided but not guaranteed.

We are not responsible for delays caused by the shipping carrier or customs.

6. Returns and Refunds

Due to hygiene concerns, we do not accept returns on opened or used skincare or makeup products.You may be eligible for a return or exchange if:

The product arrived damaged
You received the wrong item

To request a return or report an issue, contact us within 7 days of delivery at [your email].Approved returns must be unused, in original packaging, and returned within 14 days of approval.

7. Promotions and Discount Codes

Promotional codes must be entered at checkout and cannot be applied retroactively. Only one promo code may be used per order unless otherwise specified.

8.Intellectual Property

All content on this site—including product images, logos, descriptions, and branding—is the property of Charlotte Cosmetix by EUJE and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website. Always consult a licensed professional if you have specific skin concerns.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page and will take effect immediately upon posting.

12. Contact Us

If you have any questions about these Terms, please reach out to us:

Email: admin@charlottecosmetix.com

Website: https://charlottecosmetix.com